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Return Policy

We hope you are pleased with your purchase, however, should you wish to return anything bought from the nanokeratin system online shop, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 14  days from the date of receiving the product and the goods should be in their original, undamaged packaging. 

If the item returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Due to strict hygiene regulations, we cannot accept returns of items  which have been used. We reserve the right to a second opinion from a third party if we feel a returned item has been used, but a customer is stating that the product is unused.

If the buyer wishes to cancel an order that has been sent for delivery (between 24-48 hours after ordering), the refund can be made only after the package returns to the company's offices. the buyer will bear the shipping costs and the cost of return postage of the products.

To cancel your purchase within the seven-working-day cooling-off period, please email us at info@nanokeratinsystem.com. Please package the relevant item(s) securely and send it to us so that we receive it  within 14  days from the date of receiving the product.

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